The pleasure of praise

By Helen
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Plumstead, manager of Tops Moving House in Norwich

It is a real pleasure to receive praise, it gives you a warm feeling and it motivates too. We all use praise in our everyday lives, I know how much my children enjoy being praised – it is a reward in itself and a really positive and motivational influence.
My approach in estate agency has always included a work ethic aimed at “exceeding customer expectations”.
Customer service is a hugely important subject, but all too many believe it is purely a training issue, I disagree, in my view it is a state of mind, an attitude and an approach that is part of our individual make-up. I have always believed that an estate agent should work hard to smooth that process, to support the individuals involved and wherever possible play a problem solving role.
Helen is on 01603 221882.
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